Term and Conditions

1. Website Use

1.1 Eligibility

You must be at least 18 years old or have parental consent to make purchases on our website. By placing an order, you confirm you meet these requirements.

1.2 Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your login information and all activities under your account.

1.3 Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of the website
• Use any automated means to access the site without permission

2. Products and Services

2.1 Product Descriptions

We strive for accuracy in our product descriptions, images, and specifications. However, we cannot guarantee that all descriptions are entirely error-free. If you receive a product that differs significantly from its description, please contact us immediately.

2.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place your order, we will notify you and either cancel that item from your order or discuss alternative options.

2.3 Pricing

We reserve the right to change prices at any time without notice. However, we will honor the price confirmed at the time of your order.

3. Ordering and Payment

3.1 Order Process

Placing an item in your cart does not reserve that item. An order is only confirmed when we send you an order confirmation email.

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

3.3 Payment Security

All payments are processed through secure payment gateways. We do not store your full credit card information on our servers.

3.4 Order Processing

Orders are typically processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

4. Shipping and Delivery

4.1 Shipping Methods

We offer two shipping options:

• Standard Shipping ($12.95): via DHL or FedEx (10-15 business days after shipping)
• Free Shipping: via EMS for orders over $50 (15-25 business days after shipping)

4.2 Shipping Locations

We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary for international destinations.

4.3 Delivery Responsibility

Once the package leaves our warehouse, responsibility for the shipment transfers to the carrier. We are not responsible for delays caused by shipping carriers or customs.

5. Returns and Exchanges

5.1 Return Policy

We offer a 15-day return window from the date of delivery. To be eligible for return:

• Items must be unused and in original condition with all tags and packaging intact
• Original proof of purchase is required
• Products must be in original packaging (golf bags must include dust bags, headcovers must include protective packaging)

5.2 Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

• Golf Balls (once packaging is opened)
• Golf Gloves
• Divot Tools
• Personalized or custom-ordered items

5.3 Return Process

To initiate a return:

1. Contact customer service within 15 days at [email protected] with your order number, product name, reason for return, and preferred resolution
2. We’ll email you a Return Merchandise Authorization (RMA) number and instructions within 1-2 business days
3. Securely package the item(s) in original packaging with all accessories
4. Use the provided return label (US) or follow international return instructions

5.4 Refund Timeline

Once approved, refunds are processed within 3-5 business days to your original payment method:

• Credit/Debit Cards: 5-10 business days to appear on your statement
• PayPal: Typically reflects within 24 hours

Note: Original shipping fees are non-refundable except in cases of our error. Customers outside the U.S. are responsible for return shipping costs and any customs fees.

5.5 Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage and packaging. We’ll arrange a prepaid return label and expedite your replacement.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Elite Golf Store or its content suppliers and protected by international copyright laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

7. Limitation of Liability

Elite Golf Store shall not be liable for any indirect, incidental, special, consequential or punitive damages resulting from:

• Your use of or inability to use the website
• Any unauthorized access to or alteration of your transmissions or data
• Any products or services purchased through the website
• Any third-party conduct on the website

Our total liability for any claim related to the website or products shall not exceed the amount you paid for the product(s) in question.

8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes your acceptance of the modified terms.

10. Contact Information

For any questions about these Terms and Conditions:

Elite Golf Store
2989 Todds Lane
San Antonio, TX 78205
United States
Email: [email protected]