At Elite Golf Store, we’re committed to delivering tour-quality golf equipment with the same precision and performance that serious golfers demand. Our shipping and returns policies reflect this commitment to excellence.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.
Shipping Methods
We offer two shipping options to meet your needs:
- Standard Shipping ($12.95) – via DHL or FedEx (10-15 business days after shipping)
- Free Shipping – via EMS for orders over $50 (15-25 business days after shipping)
Note: We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary for international destinations.
Accepted Payment Methods
We accept: Visa, MasterCard, JCB, and PayPal
Returns & Exchanges
We stand behind our products, but if you need to return or exchange an item, please follow these guidelines:
Return Policy
- 15-day return window from date of delivery
- Items must be unused, in original condition with all tags and packaging intact
- Original proof of purchase required
- Products must be in original packaging (golf bags must include dust bags, headcovers must include protective packaging)
Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned:
- Golf Balls (once packaging is opened)
- Golf Gloves
- Divot Tools
- Personalized or custom-ordered items
Return Process
- Initiate Your Request
Contact customer service within 15 days at [email protected] with:- Order number
- Product name and reason for return
- Preferred resolution (refund or exchange)
- Receive Authorization
We’ll email you a Return Merchandise Authorization (RMA) number and instructions within 1-2 business days - Package and Ship
Securely package the item(s) in original packaging with all accessories. Use the provided return label (US) or follow international return instructions. - Inspection & Processing
After receipt at our warehouse (5-7 business days for domestic returns), we’ll inspect within 2 business days and notify you of status.
Refund Timeline & Methods
Once approved, refunds are processed within 3-5 business days to your original payment method:
- Credit/Debit Cards: 5-10 business days to appear on your statement
- PayPal: Typically reflects within 24 hours
Note: Original shipping fees are non-refundable except in cases of our error. Customers outside the U.S. are responsible for return shipping costs and any customs fees.
Exchange Process
- For equal-value exchanges: We’ll ship your new item once the return is received
- For higher-value items: You’ll be invoiced for the difference after selecting your replacement
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage and packaging. We’ll arrange a prepaid return label and expedite your replacement.
Contact Us
For any questions about our shipping or returns policy:
Elite Golf Store
2989 Todds Lane
San Antonio, TX 78205
United States
Email: [email protected]
We appreciate your trust in Elite Golf Store and are committed to ensuring your complete satisfaction with every purchase, just as we’re committed to providing the finest golf equipment for players who accept nothing less than tour-quality performance.