Welcome to Elite Golf Store‘s FAQ page. We’ve compiled answers to common questions about our premium golf products and services to help you shop with confidence.

About Our Store

Q: Who is Elite Golf Store designed for?

A: We cater to serious golf enthusiasts worldwide who value premium equipment, from tournament players upgrading their clubs to casual golfers stocking up on accessories. Our global shipping (excluding some Asian/remote regions) serves golfers who demand reliable delivery.

Q: What makes your product selection unique?

A: We specialize in curated, performance-focused golf gear including cart bags, training aids, and tour-quality accessories. Every product is selected with the modern golfer’s needs in mind.

Product Questions

Q: How do I choose between cart bags and stand bags?

A: Cart bags offer premium storage and stability for golfers who primarily use carts, while stand bags feature lightweight portability with built-in legs. Our product descriptions detail each bag’s features to help you decide.

Q: Are your golf balls suitable for tournament play?

A: Yes, we carry tournament-approved balls that meet USGA standards. Look for “Tour” or “Professional” in product titles, or filter by “Tournament Use” in our golf balls category.

Q: Do you offer left-handed golf gloves?

A: Absolutely! Our golf gloves section includes options for both right and left-handed players, with sizing charts to ensure perfect fit.

Shipping & Delivery

Q: What are my international shipping options?

A: We offer two reliable methods:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 days delivery
– Free Shipping (orders over $50 via EMS): 15-25 days delivery
*Some Asian/remote regions excluded

Q: How are golf clubs packaged for safe delivery?

A: All clubs receive professional protective wrapping, with heads securely cushioned and shafts stabilized. Our golf-specific packaging has reduced transit damage by 92% since implementation.

Q: Why can’t you ship to my country?

A: Due to customs restrictions in certain Asian and remote regions, we’re unable to guarantee reliable delivery. We’re actively working to expand our service areas.

Payments & Pricing

Q: What payment methods do you accept?

A: We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure global transactions. All prices are in USD.

Q: Will I be charged customs fees?

A: International customers are responsible for any applicable customs fees, which vary by country. We declare all packages at full value per international shipping regulations.

Returns & Exchanges

Q: What’s your return policy?

A: We offer a 15-day return window from delivery date. Items must be unused with original packaging. Contact [email protected] to initiate returns.

Q: My golf bag arrived damaged – what should I do?

A: Immediately email us at [email protected] with photos of the damage and packaging. We’ll arrange a replacement or refund and work with our shipping partners to prevent future issues.

Contact Information

For questions not covered here, our golf experts are ready to help:
Email: [email protected]
Physical Address: 2989 Todds Lane, San Antonio, TX 78205, USA
Response Time: Typically within 24 business hours

At Elite Golf Store, we’re committed to your complete satisfaction – both with our premium golf products and your shopping experience. Thank you for trusting us with your golf equipment needs!